Qn: What happens after I placed an order?
Ans: You will receive an order confirmation email after you placed an order. Once your order is verified and your payment is approved, we will then arrange to ship your package within 1-3 business days. You'll receive another notification email with the tracking number once available.
Qn: When will my order arrive?
Ans: Delivery takes about 2 to 4 weeks.
Qn: How to check my order status?
Ans: You can check the status of your order via the notification email with tracking number by clicking 'view your order'.
Qn: Why do I receive my orders in separate packages?
Ans: We partner and work with manufacturers and artisans worldwide therefore for logistical reasons, items in the same purchase will sometimes be sent in separate packages from different locations. Please do not panic and keep this in mind when receiving deliveries.
Qn: Do you ship internationally?
Ans: We will only be shipping to addresses within the US at the moment. However, we will soon be providing International shipping options for our customers worldwide!
Qn: What if I did not receive my order?
Ans: If your product hasn’t arrived within the estimated time please contact us so we can help resolve the matter! Email us at email@example.com.
Qn: My order is wrong, what should I do?
Ans: Contact us via email at firstname.lastname@example.org and we will get back to you.
Please note that the customer is responsible for any customs fees, import duties, or taxes that may be imposed by the customs department of the customer’s country.